Carrefour has collaborated with Qatar Postal Services Company (Qatar Post) to facilitate Carrefour’s Valley Trolley service, the service started after signing of an agreement that took place a month ago. All MyCLUB members that spend a minimum of QR250 at Carrefour City Center Doha can receiver their deliveries free of charge.
Once a customer completes their purchase, they can go to the dedicated Valet Trolley counter, provide their exact address as per their ‘Inwani’ details, choose a one-hour delivery window from the six available time slots and pay for their items. The Carrefour team accordingly packs and stores the goods in a chilled room until the time of delivery where the items will be loaded into refrigerated trucks so that all perishable items remain fresh during transit.
Customers will receive an SMS with delivery details after making the payment. As a reminder, another SMS will follow 20 minutes prior to delivery. If customers wish to follow up or reschedule, they can also call 5517 9105, seven days a week from 9am to 7pm. Since the service started 950 deliveries have been made so far.
“We are happy to provide Carrefour with a state-of-the-art service, which will enhance the shopping and delivery experience. Qatar Post’s mission is to provide best-in-class service for all people living in Qatar and our partnership with Carrefour in Qatar,” said Faleh Mohamed al-Nuaimi, Qatar Post chairman and managing director.
Laurent Hausknecht, country manager of Carrefour Qatar, added: “At Carrefour, we’re constantly looking to introduce innovative products and services for the benefit of our customers.
The Valet Trolley is positively received by shoppers, as it enables a seamless experience that also saves their time. We are pleased with the number of users so far and look forward to serving more in due course.”