Earlier this week, prior to the release of the Isle of Armor DLC for Pokémon Sword and Shield, we heard how some trainers had bought the wrong Expansion Pass.
At the time, Nintendo’s customer support team in Japan told buyers to be careful when purchasing the expansion. If you didn’t already know, according to the support section on its American website, Nintendo is unable to provide refunds or exchanges for “mistaken” purchases.
That might have changed now (at least in North America), as earlier today, the official Nintendo of America Twitter account shared the following tweet:
When purchasing the Pokémon Sword Expansion Pass or Pokémon Shield Expansion Pass, please ensure you select the one that corresponds with the version of the game you own. If you mistakenly purchased the incorrect pass, please contact customer support.
It seems the expansion purchase is still confusing players, so Nintendo has now decided to forward anyone who has purchased the wrong pass directly to the contact webpage so their problems can be sorted out right away.
The safest way to grab the correct Expansion Pass DLC is by purchasing it within your own copy of the game. See our previous post for more details about this.
Did you find it difficult to purchase the correct Expansion Pass? Leave a comment down below.